Shipping policy
All orders are processed within 3-5 working days (excluding weekends and bank holidays) after receiving your order confirmation email, you will receive another notification when your order has been shipped.
When your order has been shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at info@thefittingservice.com with your name and order number, and we will look into it for you.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@thefittingservice.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@thefittingservice.com
Delivery
Delivery Options
|
Delivery Options |
Courier |
Delivery Time |
|
|
Express Delivery *Order by 2pm Mon-Fri |
DPD UK |
1-3 Working Days |
|
|
Special Delivery Guaranteed by 1pm Next Working Day *Order by 2pm Mon-Fri |
Royal Mail |
1-2 Working Days |
|
|
Standard Delivery |
EVRI |
3-5 Working Days
|
|
| International Delivery | DHL International |
USA: 3-5 Days Rest of World: 5-10 Days |
|
|
Click and Collect and local delivery (Maidstone and Surrounding Areas ) |
In Store |
|
Delivery prices by country
This table shows our delivery options. And below, there are a few useful considerations to bear in mind.
|
Destination |
Service |
Delivery Time |
Cost |
|
U.K. |
Standard |
2-5 Working Days** |
£4.99 |
|
U.K. |
Express |
1-2 Working Days** |
£8.95 |
|
U.K. |
Same Day Within Central London *** |
3-5 hours (Monday to Friday) |
£25.00 |
| Local Delivery | Express |
|
£7.99 |
| Click & Collect | Express | 1-2 Working Days | Free |
|
Europe |
Europe Standard |
2-5 Working Days** |
€9.90 |
|
U.S.A |
USA Standard |
2-5 Working Days** |
$17.75 |
|
Outside E.U. |
International Standard |
2-5 Working Days** |
$24.90 |
*Working days are Monday to Friday, this does not include public holidays
**The delivery time will change during the Festive Season.
***Please note for express and next day guaranteed by 1pm, orders must be placed before 2pm
Please note a signature is not going to be required as proof of delivery, however, the couriers may take a picture of the parcel when it's been delivered.
International Deliveries
You can ask for your items to be delivered to your work or another address or can I collect in store ?
- Just select the delivery address you want when you place your order
- You can collect items purchased online instore, this is an available option at checkout.
- You'll need to make sure that the address given is able to accept the delivery and has space for the delivery vehicle
- Please note we do not accept deliveries to PO Boxes
- Orders can be delivered to freight forwarding companies, Hotels, Storage and relocation companies who you give permission to take the order on your behalf. However after they've accepted the delivery, we won't be able to give refunds for damaged or lost goods
- Please note we will not refund you for anything that gets damaged or lost after we have successfully delivered it to the selected delivery address
- We'll need your billing address to process payment
Everything will be done to ensure your delivery reaches you on time. There are however situations beyond our control, such as breakdowns, extreme weather, or issues with the courier company.
Delivery and Bank Holidays
We will be doing everything in our power to keep to the intended transit times but we would advise shopping at your earliest convenience to avoid disappointment on urgent orders.